Five Back™ Visa Gift Card

Visa five-back card

Shop at every retailer in the U.S. where Visa debit cards are accepted.

Buy Five Back Visa® Gift Card

A growing list of leading merchants will add up to 5% back to your card with every purchase when you use your Five Back Visa gift card.

Featured Merchants

Fleming's Steakhouse
Nike
Outback Steak House
Red Robin
Expand to show   merchant partners
Adidas
Aerie
Aeropostale
AMC
American Eagle Outfitters
Athleta
Bakers Square
Banana Republic
Bass Pro Shops
Bath & Body Works
Bob Evans Restaurants
Bonefish Grill
Cabela's
Carrabba's Italian Grill
Catherines
Cracker Barrel
Crutchfield
Express
Famous Footwear
Fleming's
GAP
Hard Rock Cafe
Journeys
Lane Bryant
Lord & Taylor
Neiman Marcus
Nike
Ninety Nine Restaurant & Pub
O'Charley's
Old Navy
Outback Steakhouse
Panera
PB Teen
Pottery Barn
Pottery Barn Kids
Red Lobster
Red Robin
Regal
Royal Caribbean
Sally Beauty
Sephora
shi by JOURNEYS
Spafinder
The Children's Place
Topgolf
Under Armour
Underground by Journeys
Village Inn
west elm
Williams Sonoma
Yankee Candle

Terms and Conditions*

When you shop at participating merchants, the Award Sponsor will add a certain percentage (up to 5%) of your purchase amount (including sales tax) to your Card balance. Visit www.fivebackgift.com for a list of participating merchants and the money back percentage award offered by each merchant. The Award Sponsor will calculate earnings on a purchase by purchase basis and will round earnings amounts to the nearest whole cent (with amounts below half a cent being rounded down and amounts of half a cent or more being rounded up). Earnings generally will be added to your Card balance within 48 hours of the purchase.

You can continue to earn money back until the balance on your Card is less than 10 cents. At that point, you will stop earning money back (because 5% of an amount less than 10 cents is less than half a cent, and the Award Sponsor rounds earnings to the nearest whole cent).

If you return an item on which you earned money back, the Award Sponsor reserves the right to deduct the money you earned from your Card balance.

* The 5% Back Bonus offer is provided by the Award Sponsor and is not provided or endorsed by MetaBank®.

Frequently Asked Questions

These Frequently Asked Questions (“FAQs”) explain the terms and conditions under which a Five Back Visa Gift Card (“Card”) has been issued to you, as well as the 5% Back Bonus offer associated with the Card. The Five Back Visa Gift Card is a Prepaid Card issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc., with certain services provided by Blackhawk Network California, Inc. (the “Award Sponsor”). The Award Sponsor is responsible for all questions related to the FAQs, including the terms to the 5% Back Bonus offer. The 5% Back Bonus offer is provided by the Award Sponsor and is not provided or endorsed by MetaBank. This offer is not required for acceptance and use of the Card and the Cardholder Agreement.

What is the Card and how do I use it?

The Card is a Visa Gift Card that can be used to purchase merchandise and services anywhere Visa debit Cards are accepted in the United States. It is not redeemable for cash, except as required by law. It cannot be used at ATMs, for gambling, or at merchants requiring a manual card imprint. Additional restrictions may apply. We also suggest that you write down the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value on the Card.

How can I check the balance on my Card?

There are three ways you can keep track of your balance: visit www.fivebackgift.com; call 1 (844) 201-8796 to make automated balance inquiries 24/7; or track your balance as you spend. Some retailers do not have access to the remaining balance on your Card.

Do I need to register my Card for online, mail or telephone purchases?

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified with the Card-issuing bank prior to purchase. If you wish to make online, mail or telephone order purchases, you should go to www.fivebackgift.com to register your Card. Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the Card.

Do fees apply after my Card was purchased?

No. There are no fees after purchase.

Do the funds on my Card expire?

No, the funds on your Card do not expire.

Does my Card expire?

Your Card will no longer work when the remaining value is equal to $0 or the “valid thru” date printed on the front of your Card has passed. If funds still remain on your Card after the “valid thru” date, please call 1 (844) 201-8796 to have a replacement Card with an updated “valid thru” date issued and mailed to you at no cost. The balance on the replacement Card will be equal to the balance on your discontinued Card.

Can value be added onto my Card after it is purchased?

You cannot add value to the Card. The Award Sponsor (Blackhawk Network California, Inc.) will add value to your Card when you shop at participating merchants, as described under “How can I earn money back by using my Card?”.

What if my purchase is greater than the value available on my Card?

If your purchase is larger than your balance, advise the cashier to swipe your Card for the exact amount available on the card. Then pay the remaining balance with another form of payment. Some merchants require the balance to be paid in cash.

Can I use my Card at restaurants or other service industries when I have enough money left on my Card to cover the bill for food or service?

Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, it will be declined. Accordingly, you may want to ensure that your Card has an available balance that is 20% (or) greater than your total bill prior to use. Similarly, some hotels chose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.

Can I use my Card to pay at the pump at gasoline stations?

The ability to use your Card to pay at the pump will vary by merchant. We recommend that you prepay for gas inside at the register to avoid an authorization hold on your funds for more than the purchase amount.

If my Card is lost or stolen, how do I report it?

If your Card is lost or stolen, call 1 (844) 201-8796 to cancel your Card as soon as you can. You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information. If funds remain on your Card, you will be sent a free replacement Card.

Can I use a PIN for debit transactions with my Card?

Yes, your initial Personal Identification Number (PIN) will be the last 4 digits of your Card number. However, you may personalize your PIN through the cardholder website or by calling 1 (844) 201-8796 (for more information, see the “Personal Identification Number” section in the Cardholder Agreement below). Note the PIN can only be used for purchases and cannot be used to obtain cash at ATM’s or cash back with a purchase.

How can I earn money back by using my Card?

When you shop at participating merchants, the Award Sponsor (Blackhawk Network California, Inc.) will add a certain percentage (up to 5%) of your purchase amount (including sales tax) to your Card balance. Visit www.fivebackgift.com for a list of participating merchants and the money back percentage award offered by each merchant. The Award Sponsor (Blackhawk Network California, Inc.) will round earnings amounts to the nearest whole cent (with amounts below half a cent being rounded down and amounts of half a cent or more being rounded up). If you return an item on which you earned money back, the Award Sponsor (Blackhawk Network California, Inc.) reserves the right to deduct the money you earned from your Card balance.*

When will my earnings be added to my Card balance?

When you make a purchase at a participating merchant, your earnings will be added to your Card balance within 48 hours. If your earnings have not been added to your card within 48 hours, please call 1 (844) 201-8796. Do not reach out directly to merchant partners.

Will I earn more money back when I spend the money that has been added to the Card?

Yes. You can continue to earn money back until the balance on your Card is less than 10 cents. At that point, you will stop earning money back (because 5% of an amount less than 10 cents is less than half a cent, and the Award Sponsor rounds earnings to the nearest whole cent).

Contact Us

Call

For Customer Service Inquiries please contact the number on the back of your card or dial 1 (844) 201-8796

Write

Blackhawk Network
ATTN: Customer Service
10615 Professional Circle Ste. 102 Reno, NV 89521

When contacting us please provide your name, your card account number and the last four digits of your home phone number. Please help us help you by providing as much information as you can.

Issuing Statement

This card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. See terms & conditions for usage guidelines.

Distributed and Serviced by Blackhawk Network California, Inc. © 2016 Blackhawk Network and MetaBank. All rights reserved.